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WORCESTER, Mass., May 19 /PRNewswire-FirstCall/ — The Hanover insurance Group, Inc. , a leading super regional property and casualty company, announced today the availability of new personal insurance benefits to customers, at no additional charge, Ultimate Service and Total Household Rewards. With the new enhancements, eligible customers may now save hundreds of dollars in the event of a loss thanks to enhanced coverage on their automobile and homeowners policies for towing, labor, and rental cars as well as waived deductibles and guaranteed policy renewals.
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The addition of Ultimate Service and Total Household Rewards demonstrate The Hanover’s commitment to offering agent partners more value added products and services for their customers, helping them improve customer service and retention. At the same time, these enhancements make it easier for The Hanover’s agent partners to offer a total account solution — a great asset for agents that are competing with direct writers.
“These consumer-focused enhancements to our auto and homeowners policies illustrate the value The Hanover brings to its agent partners and this is just the beginning,” said Jim Hyatt, personal lines president of The Hanover. “Furthermore, the enhancements add to a long list of advantages we have built into our value proposition for agents and consumers — making it easier for our agent partners to grow their businesses in an intensely competitive market.”
New Product Features
The Hanover’s new Ultimate Service coverage, adds towing, labor and rental benefits to an insured’s automobile policy.(1) With the added benefits, the company will:
— Pay towing and labor costs when an insured’s keys — including
electronic transponders for “keyless” vehicles — are lost, broken, or
accidentally locked in their automobile
— Pay reasonable towing cost when the vehicle is towed to the nearest
Hanover Express Claims repair shop following a covered disablement,
regardless of the insured’s limits
— Reimburse an insured for expenses incurred to rent a substitute auto
for a period of time that is reasonable for a covered auto to be
repaired or replaced if the insured allows The Hanover to coordinate
both the rental and repair within the company’s highly screened network
of providers. Coverage subject to daily coverage limits with the total
payment not to exceed $3,000

The Hanover’s new Total Household Rewards coverage benefits customers when they have both their home and automobile policies with The Hanover.(2) With the added benefits, the company will:
— Waive one of the two policy deductibles when a policyholder has a
single loss that affects both the auto and home. For example, if a
hailstorm damages both a car and the roof of an insured’s home, the
customer would only pay the higher of the two deductibles if the loss
is greater than the higher deductible
— Guarantee that it will not cancel and/or non-renew a customer’s auto or
homeowners policy as long as the insured meet various conditions, which
include paying their premiums

“As a company that is fully dedicated to independent agents, we are proud to deliver to our partners the Ultimate Service and Total Household Rewards endorsements,” said Hyatt. “They are yet another example of our commitment to being there when our agent partners and customers need us the most.”
Coverage offerings vary by state. Enhancements are currently being rolled- out and are expected in the following states including Arkansas, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maine, Michigan, New Hampshire, New Jersey, New York, Ohio, Oklahoma, Tennessee, and Virginia.
(1) Insureds must have towing and labor or transportation expense coverage
on policy before the free coverage extension becomes effective.

(2) Insureds must have a homeowners and automobile policy with The Hanover
(in the Midwest watercraft and motor homes also apply).

This material is provided for informational purposes only. For detailed coverage information, please refer to The Hanover’s policy language.
About The Hanover
The Hanover insurance Group, Inc. , based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover insurance Company, also based in Worcester; Citizens insurance Company of America, headquartered in Howell, Mich., and their affiliates. Connections Auto policies are underwritten by Citizens insurance Company of America. The Hanover insurance Group offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the top 40 property and casualty insurers in the United States. For more information, please visit .
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The Hanover insurance Group, Inc.